DST Asks: Parts Distributors — Do Your Customers Order Parts Online?
Help Wanted – Parts Counterman, Requirements: Must be willing to work 365 days per year, 24 hours per day. Understands and has committed to memory a world-class multi-line parts catalog. Always knows correct pricing of each item. Processes parts orders in nanoseconds. Never puts customers on hold. Works for electricity – no salary or extra benefits. Any bets on how many responses you’ll get to that classified ad? Selling auto parts would be a lot easier and less costly if you could make those kinds of hires. Actually, it turns out that such resources are available today, just not human resources, the kind we would advertise for in the local paper. Instead, we might call them “cyber-employees” – a new species that forms the backbone of e-business and works in the world of browser-based technology on the Internet.
DST Asks: Do You Sell from Inventory Locations that are Not Your Own or Are You Making Plans To?
The old maxim “You can’t sell from an empty shelf” has become outdated. Why? Because technology can ensure that shelves are never bare, at least from the customer’s standpoint, with the advent of the Virtual Inventory Network (VIN) — a term coined by DST to encompass B2B, B2C, and Peer-to-Peer e-commerce. A VIN, also sometimes referred to as a Virtual Sales Network, can provide leverage and cohesiveness of shared inventory across multiple trading partners both up and down and across the supply chain.
Executive Interview with Wolfgang Winzer, Vice President and General Manager of Siemens VDO Automotive Corp. Service & Special Solutions, North America
Our latest edition of “Executive Interview” features Wolfgang Winzer, vice president and general manager of Siemens VDO Automotive Corp. Service & Special Solutions, North America. Winzer recently talked with aftermarketNews.com about the company’s extensive history in the OE market and how this will help them build a stronger aftermarket segment. He shared some of the company’s goals for its aftermarket business in the coming years.