In this week’s AMN Guest Commentary, Mindshare Technologies President Lonnie Mayne continues his series on the five pillars of service and leadership. Today, he presents his thoughts on Pillar No. 3: Everyone Has a Story.
In this week’s AMN Guest Commentary, Mindshare Technologies President Lonnie Mayne continues his series on the five pillars of service and leadership. Today, he presents his thoughts on Pillar No. 2: Gratitude.
When your actions are sincerely targeted toward the specific needs of an individual or a unique group, they will stand out. They will make a difference. They will positively influence the life and decisions of others.
This week, AMN is proud to introduce Lonnie Mayne, the newest contributor to our rotating guest commentary series. As a former aftermarket exec, Lonnie’s name will be familiar to many. Lonnie is the chief experience officer (CXO) for Mindshare Technologies, a Utah-based company with more than a decade of practice helping companies deliver a better customer experience through the real-time application of customer feedback. As CXO, Lonnie influences each and every company interaction with its clients – from front desk greetings and spontaneous office visits, to marketing campaigns and everyday sales calls. In 2012, Lonnie created the Red Shoes Experience Blog as a way of spotlighting individuals who embody the attributes of an exceptional customer experience. He is always on the lookout for people whose actions make an experience stand out from the ordinary. Here, in the first of a multi-part series, Lonnie introduces the basic principles behind the Red Shoes Experience and how they can apply to any and every