Lonnie Mayne, Author at aftermarketNews

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Lonnie Mayne

Lonnie Mayne is President Mindshare Technologies, a Utah-based company with more than a decade of practice helping companies deliver a better customer experience through the real-time application of customer feedback. As president of Mindshare, Lonnie influences each and every company interaction with its clients -- from front-desk greetings and spontaneous office visits to marketing campaigns and everyday sales calls.rnrnFrom his earliest years in the workforce, Lonnie was amazed at the gratitude shown by customers for what he thought of as very basic attentiveness. After receiving a "thank you" letter from one of his customers, Lonnie turned his passion into a lifelong mission to go beyond ordinary service and make a meaningful impression at every interaction.rn rnOver the past 20 years, while holding executive positions in sales, customer service, marketing and operations, Lonnie has been privileged to travel across the U.S. and Europe speaking about the importance of the customer experience in front of major companies like McDonald's, Hertz, Firestone, Brooks Brothers, Arby's, Bentley Europe, Lord & Taylor, Jack in the Box, Rite Aid and many other top brands.rnrnIn 2012, Lonnie created the Red Shoes Experience Blog as a way of spotlighting individuals who embody the attributes of an exceptional customer experience. He is always on the lookout for people whose actions make an experience stand out from the ordinary.rnrnMost recently, Lonnie was awarded his ninth consecutive Father of the Year Award from his four children -- with nary a protest from his wife.rnrnFind out more about the Red Shoes Experience at www.redshoesexperience.com and Mindshare Technologies at www.mshare.net.

Latest From Lonnie Mayne

GUEST COMMENTARY: The Red Shoes Are Back! Pillar No. 3 – Everyone Has A Story

In this week’s AMN Guest Commentary, Mindshare Technologies President Lonnie Mayne continues his series on the five pillars of service and leadership. Today, he presents his thoughts on Pillar No. 3: Everyone Has a Story.

Opinion
GUEST COMMENTARY: Red Shoes in Service & Leadership – Pillar No.2: Gratitude

In this week’s AMN Guest Commentary, Mindshare Technologies President Lonnie Mayne continues his series on the five pillars of service and leadership. Today, he presents his thoughts on Pillar No. 2: Gratitude.

Opinion
GUEST COMMENTARY: Red Shoes In Service & Leadership – Pillar No. 1: Awareness

When your actions are sincerely targeted toward the specific needs of an individual or a unique group, they will stand out. They will make a difference. They will positively influence the life and decisions of others.

Opinion
Guest Commentary: Wearing ‘Red Shoes’ In Service And Leadership

This week, AMN is proud to introduce Lonnie Mayne, the newest contributor to our rotating guest commentary series. As a former aftermarket exec, Lonnie’s name will be familiar to many. Lonnie is the chief experience officer (CXO) for Mindshare Technologies, a Utah-based company with more than a decade of practice helping companies deliver a better customer experience through the real-time application of customer feedback. As CXO, Lonnie influences each and every company interaction with its clients – from front desk greetings and spontaneous office visits, to marketing campaigns and everyday sales calls. In 2012, Lonnie created the Red Shoes Experience Blog as a way of spotlighting individuals who embody the attributes of an exceptional customer experience. He is always on the lookout for people whose actions make an experience stand out from the ordinary. Here, in the first of a multi-part series, Lonnie introduces the basic principles behind the Red Shoes Experience and how they can apply to any and every

Opinion