Take Your Customer Relationship Management to the Next Level - aftermarketNews

Take Your Customer Relationship Management to the Next Level

What Is A “Connected Shop?”

Staying connected with your team, customers and suppliers is critical – many digital assets can be leveraged to bring information, tooling, parts, and other metrics together to support higher levels of efficiency in the workshop.

Staying connected with your team, customers and suppliers is critical – many digital assets can be leveraged to bring information, tooling, parts, and other metrics together to support higher levels of efficiency in the workshop.

Service Information Showdown: What If You Can’t Find the Information You Need?

This webinar will provide practical tips on what technicians can do when they find a “void” in the service information. Some of the missing information is just bad navigation of the service information website, but some holes could be due to right-to-repair violations.

Hybrids/EV – Where Are We?

There has been fear that evs and hybrids would negatively impact the independent shop – but what are the realities? We’ll ask experts for details of what shops need to consider when they prepare for opportunities in their markets.

Scope Skills: Compression, Cranking and Confirmation

Most technicians assume that a scope is a tool for advanced drivability diagnostics. However, for basic mechanical checks for compression and cranking, using a scope can help confirm a problem and build a diagnostic strategy faster.

Counter Squad: Spark Plug Options

In our latest Shop Squad series webinar, exclusively designed for counter professionals, learn effective strategies for interpreting the array of spark plug options displayed on your parts screen and matching them precisely to the customer’s needs.

Other Posts

Mastering Catalytic Converters: A Comprehensive Clinic on Diagnosis and Replacement Skills

Unlock the secrets of catalytic converters in this engaging 60-minute online training session. We’ll dive into catalytic converter design, construction, and function, gaining essential skills for diagnosing problems and executing precise replacements.

Everything We Hate About eCommerce for Parts Sellers

When it comes to selling online, there are plenty of options for how to get the job done. That being said, they are not set up to make it easy for parts manufacturers and sellers. In this webinar, join eCommerce industry experts Mike Rich and Gideon WIllians from RevolutionParts to discuss everything they hate about

Mastering Aftermarket Parts Marketing

Discover the digital marketing strategies that can help you reshape your parts business.

Tips, Techniques and Tools for ADAS and EV/Hybrid Capable Wheel Hub Assemblies

Wheel hub assemblies are at the center of the two of the most revolutionary vehicle technologies disrupting shops, electrification and advanced driver assistance systems (ADAS).