VIDEO: How Suppliers Are Shifting Support Capabilities

VIDEO: How Suppliers Are Shifting Support Capabilities

This video chat offers a glimpse into how suppliers are adapting to the "new normal," with SAF-Holland's Kent Jones.

Adaptation continues to be a key ability in navigating the Coronavirus pandemic. If your fleet operation spans several states, you’re having to juggle shifting regulations and practices as some states begin to reopen, but social distancing is here to stay for everyone. For suppliers that are used to working hand-in-hand with customers to solve equipment service issues, distance poses a challenge to hands-on training and troubleshooting.

For an idea of how suppliers are adapting, Jason Morgan, editor of Fleet Equipment, connected with Kent Jones, SAF-Holland, president – Americas. Jones has done his fair share of adapting since taking the reins at SAF-Holland eight months ago. 

Navigating a new position during an NACV last year and catching up on new product and technology developments is a full plate for anyone, not to mention leading during a pandemic, but as our conversation shows, Jones is a quick study, and doesn’t waste time in getting to work. 

Check out the video below for a look inside SAF-Holland’s approach to pandemic response to keep its customers rolling productively.

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