VeriFacts Automotive is celebrating a 15-year milestone in the collision repair industry in 2017. Much has changed since VeriFacts was established in the fall of 2002, from advanced technology on the vehicles to a renewed focus on quality by industry stakeholders. When VeriFacts began more than a decade ago, its coaches were using pen and paper to record their observations. Today, with patented cloud based mobile SAAS technology, VeriFacts coaches have surpassed 5 million quality observations, averaging more than 30 observations per vehicle, and have coached more than 20,000 repair technicians during unannounced visits.
The VeriFacts family says it is appreciative of all those in the industry that have supported our mission. “We could not have effectively accomplished what we have without each industry partner believing and supporting the mission. Our team is 15 years into this work, yet we still have much work to do. We thank you for joining us on this mission of excellence,” said Farzam Afshar, CEO and founder. We thank the independent and MSO repair centers within our network, of over 2,700 facilities and growing, for focusing on building a culture of quality. We appreciate the insurance carriers that have adopted the belief that quality comes first. And we have admiration for the OEMs that tirelessly work to build certification programs to ensure consumers receive a proper repair.”
“I have engaged VeriFacts since 2002 for all collision centers that I owned or managed,” said Bill Lawrence, co-owner of 1stCertified Collision Centers, a Southern California MSO. “VeriFacts’ monthly in-process repair inspections, technician coaching and assistance in determining the correct repair procedures have had a significant impact on our ability to consistently deliver quality collision repair. From center manager to technician assistant, all our associates value the feedback and support provided by VeriFacts. And the rapidly increasing complexity of collision repair makes VeriFacts an even more valuable component of our overall quality assurance process.”
During each unannounced monthly visit, a VeriFacts coach records their observations from among more than 324 possible points of data per vehicle. Those observations are recorded, scored and reports are generated. Technician coaching also occurs at the time of the observations.
In addition to monthly collision repair coaching, VeriFacts performs certification visits for several high-quality vehicle manufacturers, and expert analysis of post repair vehicles. For more information on VeriFacts, visit verifactsauto.com.
