Valvoline Announces Winners of Oilympics Competition

Valvoline Announces Winners of Oilympics Competition

Valvoline awarded a first place, gold winning team for both the U.S. and Canada.

Valvoline Inc. announced the winners of its 30th-annual international Oilympics competition held in Lexington, Kentucky, on June 11. This nod to the world Olympic games includes 39 regional Valvoline Inc. teams across the U.S. and Canada competing to determine which will execute a perfect service experience, the company said.

Valvoline awarded a first place, gold winning team for both the U.S. and Canada:

• The U.S. Valvoline Instant Oil Change gold winner was the team from the Mountain East market, representing Lexington, Kentucky.

• The Great Canadian Oil Change gold winner was the team from the Great Frozen North market, representing East Gwillimbery, Ontario.

The U.S. and Canadian gold-winning teams won the title, a trophy and an award from the company. There were also honors for most valuable player and best overall service experience.

“We are excited to host the best of the best in Valvoline’s hometown of Lexington, Kentucky,” said Valvoline Inc., President and CEO Lori Flees. “Starting from a field of nearly 10,000 service center technicians, the 117 technicians who compete at Oilympics are some of the fastest and most skilled across Valvoline’s network.”

While speed is a factor just like in the Olympics, quality of the service delivery is what ultimately determines which teams take gold, silver, and bronze spots on the podium, Valvoline said. Those competing in Oilympics completed Valvoline Inc.’s proprietary multi-step service process called SuperPro. Valvoline said the process begins the moment a customer is greeted at the service center and ends when the service center employee waves goodbye when the service is complete.

Teams competed locally to determine a regional winner who will represent their market or franchise system. Those qualifying advanced to the international competition where judges from across the organization observe, time, and score each team.

The tradition began in 1994 with Valvoline Instant Oil Change stores and has grown into an international competition to include Valvoline Inc.’s 1,900-plus company-owned and franchised service centers in North America under the Valvoline Instant Oil Change and Great Canadian Oil Change retail service brands, the company said.

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