Toyota Certified Collision Centers (TCCC) recently named BASF refinish customers A-1 Toyota and Balise Collision as 2018 Shops of the Year.
A-1 Toyota, a Glasurit customer based in New Haven, Connecticut, is a two-time winner of the award, having also won in 2016. Balise Collision Repair, an R-M customer with five collision centers servicing Springfield, Massachusetts, and Warwick, Rhode Island, received the award for the second year in a row.
Both shops were recognized for a long list of achievements that met the rigorous criteria for the annual award.
“BASF prides itself on partnering with market-leading collision centers like A-1 Toyota and Balise Collision,” said Jeff Wildman, manager of OEM and industry relations for BASF Automotive Refinish. “It takes leadership, teamwork and a dedication to repairing vehicles to Toyota standards to achieve this level of excellence in customer service, quality and productivity.”
Every year, Toyota awards a small, medium and large shop that meet all requirements of the TCCC program and complete all repairs according to Toyota’s repair procedures. Requirements include demonstration of exemplary achievement of master-level training in all departments, strong financials, consistent improvement of key performance indicators and exceptional customer-satisfaction scores.