A-1 Toyota, a BASF Glasurit shop in New Haven, Connecticut, has won the Toyota Certified Collision Center of the Year award. This marks the first time a Toyota dealer from the Northeast has received the recognition since the award’s inception. Criteria for the award include: achievement of master level training in all departments, strong financials, consistent improvement of key performance indicators and exceptional customer satisfaction scores.
George Irving Jr., Toyota’s national manager, Wholesale Parts and Collision, presented the award to Tony Galardi, president of A-1Toyota, and Anna Lynn Wheeler, vice president and general manager of A-1Toyota. BASF presented the shop with a custom plaque and a Chip Foose autographed print, to recognize its achievement and support of Glasurit.
“As a Glasurit customer for more than 15 years, we know A-1 has a strong team dedicated to quality repairs and excellent customer service,” said Jeff Wildman, BASF manager of OEM and Industry Relations. “We recognize the outstanding work of A-1 and support their commitment to excellence.”
“To be recognized by Toyota, compared to hundreds of other shops, confirms that our employees go above and beyond for our customers,” said Wheeler. “I attribute our success to our bodyshop manager, Michelle Tortora, and her assistant bodyshop manager, Ralph Doyon.”