Toyota Debuts Mobile Collision Assistance Service

Toyota Debuts Mobile Collision Assistance Service

Post-collision guidance feature delivered to Toyota and Lexus drivers through new smartphone app.

Toyota and Lexus drivers now have a new assistance service available to them in the moments following a collision. Collision Assistance, a just-in-time support service, is now available to drivers within the Toyota and Lexus mobile app. The feature within the Toyota and Lexus Owners Apps offers guided instructions to help drivers navigate a post-collision repair process. 

Toyota worked with CCC Intelligent Solutions Inc. (CCC), a leading SaaS platform for the multi-trillion-dollar P&C insurance economy, to develop Collision Assistance. The CCC mobile technology combines guided accident documentation and access to claims and management services to assist drivers following a collision. Toyota transmits accident and vehicle telematics data to CCC to initiate the program. Collision Assistance is designed to let the customer choose how they’d like to handle the claim and repair processes, providing convenience and safety while also ensuring owners are informed about the process through completion.

“Safety for our customers is paramount. The minutes following an accident can be critical — drivers are often confused and uncertain about what to do. By incorporating Collision Assistance into our owner app, we can offer help when it is needed,” said Steve Basra, Toyota Motor North America, Connected Technologies group vice president. “We aim to deliver innovative features to our drivers. With Collision Assistance, we’re offering additional safety and peace of mind.”

Collision Assistance is an extension of the Safety Connect suite of features available to Toyota and Lexus owners who have an active subscription or are within the trial period of select 2018 model year or newer Toyota and Lexus vehicles. After the driver has confirmed they are safe and without injury, the Collision Assistance app can be used to guide drivers to collect important accident documentation, connect them to a network of auto insurers for optional claim submission and provide search capabilities to help locate a collision repair facility. The feature will prompt drivers through the entire process, from data gathering and insurance claim management all the way through collision repair. 

“Toyota is taking a comprehensive approach to post-collision management, and we’re proud to support its mission to deliver world-class safety experiences to drivers,” said Andreas Hecht, CCC’s OEM Services Group SVP. “By using CCC’s technology to establish a personal, near-real time connection with drivers, automakers can positively impact the often-stressful post-collision experience.”

Click here to learn more about Collision Assistance.

You May Also Like

I-CAR Celebrates 45 Years of Supporting the Collision Repair Industry

Nationwide at the end of 2023, a record 9,295 collision repair shops have earned I-CAR’s Gold Class recognition.

I-CAR Celebrates 45 Years of Supporting the Collision Repair Industry

This year, I-CAR, the Inter-Industry Conference on Auto Collision Repair, is kicking off a year-long celebration of 45 years of collaboration on behalf of the collision repair industry. Established in 1979 in response to the increasing complexity of modern vehicles, I-CAR provides educational programming, technical information and related services, and talent crisis solutions for the collision repair industry and its related value chain.

CIF Announces Axalta as Repeat Donor

This marks the fourth consecutive donation at the “Urgent Care” tier.

Axalta
Northeast Houston Body Shop Transitions to ProColor Collision 

Erma Palmer has owned and operated the business for 34 years.

Northeast Houston Independent Body Shop Transitions to ProColor Collision 
CIF Announces Enterprise as Repeat Annual Donor

For over two decades, CIF was able to assist hundreds of collision repair professionals in need after a disaster.

CIECA Announces New Corporate Member

NCDS provides ADAS calibration tooling, OEM diagnostics, training and support to independent garages, dealership body shops and calibration businesses.

CIECA Announces National Calibration & Diagnostic Solutions as New Corporate Member
Other Posts
Toyota, Argonne National Lab Explore Lithium-Ion Battery Recycling

The joint research project seeks to utilize a new process for recovering critical battery materials.

Toyota, Argonne National Lab Explore Lithium-Ion Battery Recycling
NABC Golf Fundraiser Will Support Recycled Rides

The event raises funds to support hundreds of NABC Recycled Rides car presentations to those in need.

NABC Recycled Vehicles to Be Presented to Families and Veterans
BASF Honors 6 Students with Paint Award of Excellence at Autorama

The honor went to a select group of high-achieving students who are passionate about the automotive industry and collision repair.

BASF Awards
AkzoNobel Custom Paint Line Carried by Advance Auto, Carquest

Nearly 400 Advance and Carquest stores currently offer the Modern Classikk paint line, with more locations added every day.

AkzoNobel Custom Paint Line Carried by Advance Auto, Carquest