Bridgestone Retail Operations (Bridgestone), a subsidiary of Bridgestone Americas, announced that company-owned automotive service provider Tires Plus has been recognized as best in Customer Satisfaction for Aftermarket Tire Replacement in the J.D. Power 2022 Aftermarket Service Index Study. It is the first time the retail brand has earned the J.D. Power Award.
The J.D. Power study measured customer satisfaction among 9,979 vehicle owners, providing a numerical index ranking of the highest-performing U.S. aftermarket service facilities. Tires Plus also was named No. 1 in four additional categories: Ease of Scheduling/Getting Vehicle in for Service; Service Advisor Performance; Service Advisor Courtesy; and Quality of Work.
“At Tires Plus, we have a ‘Promise to Care’ that reminds us each day that we offer more than car service. We offer our customers security and peace of mind by creating a hassle-free environment that helps them on their journeys,” said Marko Ibrahim, president, Bridgestone Retail Operations. “It is an honor to be recognized for these efforts by J.D. Power and the customers we serve each day. Thank you to all of our teammates who go above and beyond to deliver the best, most trusted customer experience.”
Tires Plus is part of the Bridgestone Retail Operations network, which owns and operates more than 2,200 tire and vehicle service centers across the country and includes retail brands like Firestone Complete Auto Care. Tires Plus provides customers in 23 states with convenient access to trusted auto service and leading Bridgestone- and Firestone-brand tires. The retail brand offers the Tires Plus Price Match Guarantee, which matches any locally advertised price.