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Shop-Ware Announces Release of Digital Vehicle Experience

DVX is an all-in-one-place communication platform that spans the entire customer journey.


Shop-Ware announced the release of several enhancements and feature additions that significantly improve its user experience by building upon traditional DVI and launching DVX (Digital Vehicle Experience). This new platform, exclusive to Shop-Ware, serves auto repair customers in a more interactive way than ever before, the company says.


DVX is an immersive, all-in-one-place communication platform, Shop-Ware adds. It spans the entire customer journey, from initial conversations to inspection, work order, and invoice. It effectively facilitates customer approvals and transforms customer relationships through the use of brand new features:

  • One-Click Approvals – An eCommerce flow, enhanced for auto repair. This newly launched approval flow allows customers to learn about recommended services and approve or decline them with the click of a button. Customers can more easily commit to a specific spend for their visit, then sign right from their phones.
  • Messenger – An improved messenger platform provides a central location for all customer communications, from conversations about repair orders to inquiries before or after a visit. Customers can live chat with staff for an instant response, like they do with other mainstream service providers. Plus, they can navigate these conversations instantly, anytime, anywhere with two-way texting capability. Navigating messages is easier for shops too, as conversations are easily accessible right from the RO.

“Shop-Ware was born with the mission to make repair shops look awesome,” says Shop-Ware CEO, Carolyn Coquillette. “DVX takes the value proposition to a whole new level with an immersive communication and buying experience that customers have learned to expect with other mainstream services (banking, online shopping, air travel, and countless others). DVX allows our shops to delight their customers and stand above their competition. Once they experience it, I am confident that customers will not accept anything less.”


Beta shops using DVX report that they are spending significantly less time on the phone while seeing an increase in approvals for recommended services,” says Darin Sullivan, product manager at Shop-Ware. “Their customers reference how simple it is and share that they much prefer to review all of the information on their own, rather than trying to understand an explanation over a phone call.”

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