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Service And Repair

Shop-Ware Announces $15M In Series A Funding

The investment will be used to expand Shop-Ware’s engineering, support and sales teams.

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Shop-Ware, cloud-based shop management software for independent repair shops, announced today that it has secured $15 million in series A funding, led by Insight Partners, a leading global venture capital and private equity firm. The investment will support Shop-Ware’s continued growth, accelerate its innovation, and allow for a more aggressive go-to-market.

Carolyn Coquillette founded Shop-Ware out of her own repair shop in San Francisco to provide the transparency and sophistication that customers needed and that other systems lacked.

Shop-Ware handles everything for the next generation of auto repair, from digital customer communication to paperless shop operations, with an expansive product offering designed to reduce or remove the human effort needed to run the business. Repair shops experience 20% efficiency gains, higher gross profit, and a 12% increase in sales than over the phone, according to the company. Their customers consistently boast increased satisfaction, mentioning the software in online reviews, Shop-Ware adds.

“Repair shops have to adapt quickly to the increased complexity of the cars they service. Shop-Ware brings automated, customized solutions to allow shops to thrive in business and inspire their customers,” said Shop-Ware founder and CEO Carolyn Coquillette. “Our team is proud to serve the community of hard-working, intelligent professionals that make auto repair possible, and Insight Partners shares our passion for delivering best-in-class products and services that this industry needs to transform.” 

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“With Shop-Ware, repair shop owners and technicians can maximize operational efficiencies and customer interaction using the company’s cloud-based management solution,” said Nikhil Sachdev, Managing Director at Insight Partners, who is joining Shop-Ware’s Board of Directors. “We are excited to partner with Shop-Ware to further scale their best-in-class product and capitalize on this growing market opportunity.”

The investment will be used to expand Shop-Ware’s engineering, support, and sales teams, to ramp the number of repair shops adopting the platform and speeding their onboarding period.

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