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Oil Change Service Visits Offer Greatest Opportunity To Cross-Sell, Reports NPD

NPD’s Car Care Track, which monitors purchase behavior details of the DIY and DIFM auto aftermarket and repair consumer, finds that 24 percent of customers are purchasing tire rotations with their oil change, 17 percent buy an air filter or cabin air filter replacement, 12 percent of oil change customers purchase a car wash or car detailing and 11 percent purchase wiper blades or brake service.

Aftermarket DIY Consumers Shop At Multiple Retailers For Automotive Purchases, NPD Finds

Study also indicates that consumers rank knowledgeable employees and product availability as key factors when selecting a retailer to buy from.

NPD to Launch Automotive Retail Tracking Service

According to David Portalatin, NPD Group executive director of industry analysis, this new product serves as an expansion of the work previously done with its Aftermarket Industry Monitor, which NPD suspended publication of in January.

Consumers Look for Familiarity, Location and Trust in Selecting Auto Service, But Increasingly Respond to Good Deals, Too, Reports NPD

Since the recession, consumer attitudes and behaviors continue to be focused on value and these deal-driven consumers are exerting their influence in the automotive service sector, NPD reports.

More than Half of Consumer Car Parts and Service Purchases are for Vehicles 8 Years or Older, NPD Reports

Nineteen percent of consumer purchases of auto products and services are for cars 15 years or older – great news for the aftermarket, NPD says.

U.S. Consumers Paid 24 Percent More for 2 Percent Less Gas in 2011, Reports NPD

The increased spending represents more than $76 billion going into gas tanks in 2011 versus the previous year.

The Pulse: Quality Trumps Lowest Price When It Comes to Consumers Purchasing Auto Aftermarket Parts, Reports NPD

Forty percent of the consumers surveyed for the 2012 Aftermarket Consumer Outlook Study said they purchase the highest quality auto parts. This compares to 32 percent who said they did in response to last year’s Aftermarket Consumer Outlook Study.

GAAS/AMN Reader Poll: NPD’s David Portalatin Asks, ‘Are You Doing Enough to Accommodate Women Buyers?’

In support of the upcoming 16th annual Global Automotive Aftermarket Symposium (GAAS) in Chicago, aftermarketNews (AMN) has partnered with GAAS to gather reader insights tailored specifically to the topics that will be discussed at this year’s event.

GAAS/AMN Reader Poll: NPD’s David Portalatin Asks, ‘Are You Doing Enough to Accommodate Women Buyers?’

In support of the upcoming 16th annual Global Automotive Aftermarket Symposium (GAAS) in Chicago, aftermarketNews (AMN) has partnered with GAAS to gather reader insights tailored specifically to the topics that will be discussed at this year’s event.

Sixty Percent of Consumers Have Cut Back on Driving Due to Higher Gas Prices, NPD Reports

According to The NPD Group’s Motor Fuels Index, which continually tracks consumer motor fuel purchasing behaviors and attitudes, gallons purchased are down 1.2 percent from a year ago. In addition, a consumer survey conducted by NPD in January to gauge what price level would be required to cause consumers to drive less suggests that at today’s gas prices (national average is $3.79 a gallon) approximately 60 percent of consumers are cutting back on driving now.