Quala Taps PhaseZero to Boost Customer eCommerce Experience

Quala Taps PhaseZero to Boost Customer eCommerce Experience

PhaseZero's e-Commerce platform CxCommerce will help modernize Quala's customer experience.

B2B and B2C digital commerce software provider PhaseZero announced Quala, nationwide tank trailer service and cleaning provider, has selected its e-Commerce platform CxCommerce to modernize Quala’s customer experience.

Quala acquired Polar Service Centers (PSC) with 30-plus service centers in May of 2022, and realized it needed to increase its digital commerce efficiency by transforming and modernizing its customer experience, to improve the convenience and ease of managing all aspects of a business for all customers, and the sales and support teams, PhaseZero said.

“We are excited to embark on a long-term relationship with PhaseZero,” said Jerry Stafford, vice president, transformation at Quala. “We fully trust that PhaseZero will develop a best-in-class e-Commerce platform for our business that establishes us as the premier online parts distributor for our industry, enabling our customers to be more efficient in their ordering process and increase the efficiency of our sales and operations staff as well.”

“We are honored to be Quala’s strategic partner for this important customer experience transformation,” said Ram ChandraSekar, founder and CEO of PhaseZero. “The power of  PhaseZero’s CxCommerce solution, coupled with our quick implementation timeline, will expedite Quala’s ability to deliver a world-class experience for their customers while driving efficiency and growth for the business.”

For additional information, visit https://www.phasezero.ai.

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