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OVERHEARD: Top Challenges For Shops And Techs

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Shop owners and technicians reported that for 2020, they see some of their biggest challenges are:

  • finding time for hands-on training;
  • staying up-to-date with diagnostic advancements and vehicle technology; and 
  • finding qualified and motivated technicians to work in the shop.

Shop owners who provided their answers and feedback for this Insight also shared important advice for new technicians who are entering the workforce or considering a career as a technician: 35.5 percent of respondents said that it is most important to get the best education and training possible and 19.6 percent said to take advantage of all training that is available through an employer. Shop owners also said that getting hands-on training (10.7%) and becoming proficient in repairing electric vehicles and new technology (9.3%) are other top pieces of advice for those considering a job in the automotive repair field.

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