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Overheard: Shop Owners’ Biggest Concerns

The 2021 ShopOwner Industry Profile asks respondents to share their primary concerns regarding the future of their shop.

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Bruce is the Audience Insights Manager at Babcox Media.

Data Did You Know – In the 2021 ShopOwner Industry Profile, we asked the respondents their primary concerns regarding the future of their shop. Two issues were out in front: 63% said keeping pace with the growing complexity of vehicle repairs, and 62% said finding and hiring qualified technicians. (They could select multiple issues.) Only 8% said it was competition from new car dealerships.

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