Openbay Introduces New Automotive Service Professional Mobile App For Android

Openbay Introduces New Automotive Service Professional Mobile App For Android

Advances in mobile technology have led to transformative behavioral changes in the way today’s consumer approaches a purchasing decision.

Openbay, an online marketplace for consumer auto repair and provider of SaaS-based software for the auto care industry, has announced the release of Openbay ASP, a new Android mobile app for automotive service professionals.

Openbay ASP allows automotive service professionals to:

  • receive real-time notifications from online consumers in need of repair and service and consumers with connected cars
  • receive detailed information on service requests, type of vehicle/VIN, list of requested services or problem, diagnostic information, and notes from consumer
  • respond with near real-time service quotations
  • manage service appointments
  • improve communication and trust by exchanging photos and videos during service
  • answer questions about service via private communication, including text and email
  • provide consumers with real-time updates on their vehicle during service
  • notify customers when service is complete and vehicle is ready for pickup
  • process consumer service payments on a mobile device
  • access to the Openbay marketplace to increase opportunity to grow revenue

According to the U.S. Census Bureau, the largest generation in U.S. history is upon us with more than 90 million millennials of age to own and operate a motor vehicle (born between 1980 and 2000). This modern consumer has grown up in the digital age and has become more accustomed to rapid changes in technology platforms than any prior generation. Advances in mobile technology have led to transformative behavioral changes in the way today’s consumer approaches a purchasing decision. Smartphones play a big role in this change. These devices deliver unlimited and quick access to product and service information, customer reviews, the ability to communicate directly with a retailer and the convenience of executing a purchase in a matter of seconds.

Openbay says new online services are becoming the fabric of the millennials’ daily routine. They are setting the standard for how commerce should be conducted in today’s digital age. How businesses interact with consumers, provide instant and personalized responses during the pre- and post-shopping experience and deliver high-quality service is the new normal.

Next-generation auto care businesses adopting new and innovative online services that naturally weave their way into the natural routine and buying habits of the modern consumer have a significant competitive advantage.

Openbay is one of several companies that offer auto care businesses a marketplace and subscription services to align themselves with the modern consumer’s buying habits and meet expectations of immediate gratification and convenience.

Openbay ASP is a free product for automotive service professionals with an approved Openbay account. Openbay ASP is available immediately for download:

You May Also Like

BendPak Announces Longer-Lasting LITESTIX Work Light

A larger battery keeps the rechargeable hands-free light shining bright for up to 7 hours, BendPak said.

BendPak Announces Longer-Lasting LITESTIX Work Light

Now powered by a higher-capacity rechargeable battery, the "versatile LITESTIX™ by BendPak portable LED work light provides up to seven hours of continuous use on one charge," the company said.

The new LITESTIX LS36SMDX model is designed to train task lighting wherever it’s needed without cords getting in the way. The light boosts visibility where general lighting isn’t strong enough, such as inside engine compartments, vehicle interiors, and underneath lifts, as well as when work is under way at night. 

Bridgestone Rolls Out Brand Refresh for Tires Plus, Hibdon Tires Plus

Updates to the logo include a single-color tire mark; a logo palette comprised of Tires Plus yellow, black and red; and refined typefaces.

Bridgestone Retail Operations rolls out brand refresh for Tires Plus, Hibdon Tires Plus
Sun Auto Tire & Service Expands Texas Store Count

The company has acquired Carrollton Complete Automotive, which offers a range of automotive services.

Sun Auto and Tire
Tint World Announces New Location in Birmingham

This brings the company’s store count in Alabama to 3 locations.

Snap-on Announces Latest Software Release

The latest software includes new coverage, guided component tests and features, plus everything from previous releases for smarter fixes, Snap-on said.

Snap-on Announces Latest Software Release

Other Posts

Discount Tire Acquires 6 Suburban Tire Auto Repair Centers

The six locations in the Chicago area will continue to operate under the Suburban Tire Auto Repair Centers’ brand name.

Suburban Tire Auto Repair Centers
Ziebart Unveils New Museum Exhibit for 65th Anniversary

Ziebart also announced new initiatives, including partnership agreements, a national advertising campaign and the brand’s first-ever mascot.

CCC Report Analyzes Labor Pressures, Vehicle Complexity

Report shows advanced technology is contributing to costlier repairs, higher claims costs and longer cycle times.

CCC Report Analyzes Labor Pressures, Vehicle Complexity
RNR Tire Express Honors Legacy of Franchisee Richard Rose

Rose was posthumously awarded with the franchise’s second-ever Lifetime Achievement Award.

RNR Tire Express Honors Legacy of Franchisee Richard Rose