WIXOM, Mich. – NGK Spark Plugs (U.S.A.) Inc. has announced the recent addition of Gladys Kurzava to the position of bilingual customer service representative. The company also announced the promotions of Lisa Rodriguez to social media and events administrator, Terrence Steffes to marketing services manager and Nikki White to assistant product services manager.
Kurzava began last week as bilingual customer service representative in the aftermarket division. In addition to assisting the team with all customer service issues, Kurzava also will support Spanish-speaking customers. She will report to Carrie Gajewski, customer service supervisor – aftermarket.
Rodriguez has been with NGK for two years. In her new role, Rodriguez will focus her efforts on leading marketing strategies and initiatives within the scope of global social media and national consumer events and trade shows. She will continue to report to Terrence Steffes, marketing services manager.
Steffes has been with NGK for more than seven years. Previously media supervisor, Steffes was recently promoted to marketing services manager. In this role, Steffes will manage all graphic and advertising needs of the aftermarket brand. He will maintain control of the NGK website, as well as manage all marketing collateral. Steffes will continue to report to Mark Sprague, corporate marketing manager.
Nikki White has been with NGK for more than six years. Previously a product marketing analyst for the company, White was promoted to assistant product services manager. White will manage the product group, which includes product development, cataloging and sales support. White also will report to Mark Sprague.
