Monro Inc., a leading provider of automotive undercar repair and tire services, is collaborating with Amazon.com to provide tire installation services at Monro’s retail tire and automotive service centers throughout the Eastern United States.
Monro’s tire installation services are now available to customers who purchase tires from Amazon.com and select the Ship-to-Store option across Monro’s 52 stores in the greater Baltimore area. Monro will receive the selected tires and complete the tire installation at the date, time and Monro location designated by the customer.
Earlier this year, the company launched its Monro.Forward strategy, which focuses on driving operational excellence and delivering a consistent best-in-class customer experience. The company’s collaboration with Amazon.com is a key component of its customer-centric engagement and omni-channel initiatives.
“As the nation’s largest independently owned and operated automotive service company, we are thrilled to collaborate with Amazon.com to provide increased convenience and high-quality professional service to Amazon.com customers,” said Brett Ponton, president and CEO. “This option for tire installation aligns perfectly with our Monro.Forward initiative to develop a robust omni-channel presence.”
Initially, the tire installation services are available to Amazon.com customers across Monro’s 52 stores in the greater Baltimore area, which operate under Monro’s Mr. Tire Auto Service Centers brand. Following this initial launch, the collaboration will be expanded to provide this service to Amazon.com customers at Monro’s more than 1,170 retail locations across 27 states.
