Monro said it has expanded its collaboration with Amazon to provide tire installation at more than 400 additional Monro retail locations in nine additional states across the central and western regions of the United States.
With the additional locations, the partnership now covers more than 800 stores.
“The rollout of our Amazon.com collaboration has been progressing very smoothly and we are pleased to announce that we are expanding this option for tire installation to more than 800 stores across the United States, representing approximately two-thirds of our store base,” said Brett Ponton, Monro president and CEO. “Additionally, we have achieved an average 4.6-star rating at the locations where these services are available, underscoring the progress we’ve made in delivering a consistent best-in-class experience to our customers. Building a true omnichannel presence remains a key initiative of our ‘Monro.Forward’ strategy, and we look forward to continuing to expand this collaboration.”
Initially launched in the greater Baltimore area, tire-installation services now are available to customers who purchase tires from Amazon.com and select the ship-to-store option at more than 800 locations operating under a number of Monro brands in 21 states across the United States.
The new states added to the program include Arkansas, Delaware, Iowa, Kentucky, Minnesota, Missouri, New Jersey, Wisconsin and West Virginia.
Monro remains on track to continue adding retail locations through fiscal 2020, the company noted.
In fiscal 2018, Rochester, New York-based Monro launched its “Monro.Forward” strategy, which focuses on driving operational excellence and delivering a consistent best-in-class customer experience to build a scalable platform for sustainable growth. The company’s expanded collaboration with Amazon.com is a key component of its customer-centric engagement and omnichannel initiatives, according to Monro.
