SAN DIEGO, CA — Mitchell International, a provider of performance management solutions for the automotive insurance claims and collision repair industries, is marking six decades in business this year.
“We’re very grateful for the loyalty of our valued customers, their continued confidence in our solutions and for the support we’ve received from the industry over the last 60 years,” said Jim Lindner, chief executive officer and chairman at Mitchell. “We are determined to always remain worthy of that loyalty and support by continuing to listen to our clients and delivering ever-better solutions to their evolving business needs.”
Originally successful for its publication of collision estimating and reference guides, the Mitchell organization has evolved into a provider of information and technology solutions. The company said it has led the industry with many ‘firsts,’ including introducing the first electronic estimating system (Mitchellmatix, 1983), the first business management system designed specifically for collision shops (Collision Shop, 1988), the first APD collision MIS system for insurers (Advanced Information Management, 1992), integrated digital imaging (ImageMate, 1992), the first Windows-based, comprehensive estimating solution (UltraMate, 1994), the first transaction-based, online estimating systems (FirstEstimate, FirstImages, 2000), web-based payments processing and salvage disposition and tracking (Cashflow, Salvage Management, 2002) and many others.
“Leveraging that accumulated industry experience and insight helps us design solutions and systems to efficiently and effectively satisfy the needs of our customers,” said Eli Rosner, chief information officer at Mitchell. “With our aggressive recruitment of only truly innovative, expert technologists, we’ve built world class production and implementation teams able to develop and deliver innovative solutions and services.”
Recent examples include Mitchell’s introduction of ABS Enterprise, a web-based business management solution for large and multi-location shops, CR AutoScheduler for advanced job scheduling, and Estimate Review, helping shops manage the requirements of multiple DRP and other programs. On the insurance side, Mitchell’s next-generation vehicle valuation solution, Total Logic Valuation introduces a unique new methodology that delivers sensible, fair and accurate appraisals on loss-vehicles.
Innovation has played a central role in Mitchell’s success since it was founded in 1946 in San Diego, CA, by Glenn Mitchell. As the parts manager for a local car dealership, Glenn had the idea to compile detailed lists of auto part numbers, descriptions, and prices so his countermen could serve customers more quickly and efficiently. Glenn had developed and delivered a rudimentary information solution — and it worked.
In fact, Glenn’s innovation worked so well, soon other dealerships, shop technicians and insurance adjusters began asking for copies of his parts lists. It was the quiet beginning of a revolution that transformed the collision industry and established the role of the impartial information provider as a critical point of connectivity between diverse industry participants.
“Sixty years helping shops and insurers to be more successful — and we’re just getting started,” Lindner said.
For more information about Mitchell International, visit: www.mitchell.com .
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