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Mitchell Adds Auto Buying Program to WorkCenter Total Loss Solution

Partnership aims to provide a transparent and hassle-free vehicle replacement process with upfront pricing to improve total loss claims and increase customer satisfaction, according to Mitchell International.

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SAN DIEGO, Calif. — Mitchell International has announced a total loss vehicle replacement partnership with Zag, a TrueCar Inc. company that provides online and mobile car buying programs for several of the nation’s leading membership and service organizations. Providing a dedicated Total Loss Auto Buying Program as a complement to WorkCenter Total Loss will help carriers increase customer satisfaction and loyalty, according to Mitchell. Developed in conjunction with customer satisfaction and vehicle pricing expert J.D. Power and Associates, WorkCenter Total Loss is the industry’s most accurate, trusted and verifiable total loss vehicle valuation solution, the company states.
 
"We are pleased to partner with Mitchell International to provide WorkCenter Total Loss customers with a haggle-free, hassle-free solution for purchasing their replacement vehicle that is convenient, transparent and trustworthy," said Stewart Easterby, general manager of Zag. "Car buyers using Zag’s solution to replace their vehicle also save money, with average consumer saving of $4,302 off the MSRP on new vehicles."
 
The Mitchell/Zag partnership aims to offer a powerful tool to help auto insurers ease the total loss process with claimants and policyholders. Zag’s Total Loss Auto Buying Program offers comprehensive research tools where customers can see safety ratings, read reviews, scroll through photos, watch videos of vehicles, and, through TrueCar.com integration, obtain context around how their upfront price quote compares to what others paid for the same car in their local market area within the last 30 days. Zag operates a nationwide network of more than 4,500 franchised car dealerships that offer transparent and competitive upfront price quotes for new and used cars without a customer being required to provide their contact information. The Zag solution even offers new car buyers a "Low Price Guarantee" that assures consumers they received a great deal and used car buyers a "Buy with Confidence" package that includes free services like vehicle history reports.  
 
"WorkCenter Total Loss is already recognized as an industry leading total loss valuation solution focused on both valuation accuracy and policyholder satisfaction. By partnering with Zag for its Total Loss Auto Buying Program, Mitchell is further improving the consumer total loss claim experience by simplifying the process of replacing a loss vehicle," said Jesse Herrera, Senior Vice President of Product and Customer Experience for Mitchell International. Herrera added, "This enhancement also supports Mitchell’s ongoing commitment to providing the most seamless, integrated user experience for claims professionals possible."
 
Mitchell’s WorkCenter solution is an end-to-end physical damage claims settlement workspace that powers all of an insurers’ physical damage claims processing needs including dispatch, repairable estimating, total loss valuation, repair management, review and reporting.

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