Shop-Ware, an automotive repair shop management software, announced its first direct telephone integration with partner Amazing 7 LLC. Telecommunications integration across hardware and backend software represent Shop-Ware’s latest expansion of shop management solutions, the company said.
The integration allows repair shop staff members to gain valuable context to incoming phone calls and respond to customers personally and intelligently. Simultaneously, on-screen notifications give staff members pertinent information to incoming calls, including: current repair status, returning customer inquiries and lifetime value, as well as unidentified numbers for new customers or solicitations. Staff can quickly link calls to relevant repair orders or customer lookups based on phone number match criteria, Shop-Ware said.