Meineke Car Care Centers, an automotive maintenance and repair provider, and AutoVitals, a provider of integrated shop productivity solutions, have announced the launch of eInspection, a new partnership that aims to continue making car care easier for drivers throughout North America. The program is available only at Meineke Car Care Centers.
With the new eInspection program, Meineke says customers will be able to review an electronic report of routine inspection findings while center owners will benefit from improved center efficiency and workflow. The company says this program reaffirms its commitment to providing a convenient, transparent and reliable car care experiences for its customers and allows their customers to get to have a more informed, proactive approach to their car care.
Now, when a customer visits Meineke for vehicle service, the automotive technician can conduct the courtesy inspection using the eInspection high-tech tool, which is powered by AutoVitals’ Smartflow technology. As the inspection is conducted, the technician captures data, photos, video and other metrics of the vehicle’s condition and service needs on the eInspection tablet. This information is then sent to the service manager as part of that customer’s repair order and inspection report.
Meineke customers will be able to discuss their vehicle inspection report with the service manager and see the detailed information on repair and maintenance needs. This helps make the courtesy inspection process more convenient, transparent and easier to understand, according to the company. Meineke says it also helps improve customers’ trust in their repair recommendations, satisfaction with their overall experience and loyalty to the service provider.
“At Meineke, we aim to provide our customers with a world-class experience that centers on the highest-quality vehicle repair backed by trusted, transparent and reliable services that allow them to get on with their lives and not worry about their vehicle care and maintenance needs,” said Danny Rivera, president of Meineke Car Care Centers. “With this game-changing program, Meineke is the first international car care provider to deliver a solution that will become the industry standard in years to come. Technology can make the future of car care better and easier, and I’m proud that Meineke and AutoVitals are leading that charge.”
Commenting on the partnership, Uwe Kleinschmidt, CEO of AutoVitals, said, “We are very excited to be working with Meineke to enable the Integrated Digital Inspection and Workflow Management to help service their customers. Combining Meineke’s presence in the automotive aftermarket with our technology puts us at the cutting-edge of a changing marketplace.”