Like the swallows’ annual return to San Juan Capistrano, the participants in the University of the Aftermarket’s Leadership 2.0 experience have returned as our guest bloggers this week. The students are in the second session of the two-week annual executive leadership program.
First up, we hear from Debra Kennedy, customer experience and sales ops manager, systems, for Tenneco Inc.
By Debra Kennedy
It’s great to be in Raleigh, North Carolina, concluding the Leadership 2.0 class. I’m networking and re-connecting with a great group of aftermarket professionals, who will be lifelong friends.
There has been so much energy and effort put into our team projects, and I am excited to share ours with the class. I would like to thank Steve Anderson, from The Parts House for contributing such great shirts for us to wear when we give our presentation on telematics. Our team also includes Jason Phillips from the Aftermarket Auto Parts Alliance, Tom Wilkinson from Mann+Hummel, Matt Ward from AAAS and Brian Mayer from Standard Motor Products, Inc. They have all made this project a true learning experience and journey.
To start this week, Corey Bartlett, president and CEO of Automotive Parts Headquarters (APH), spoke to the group. He is a great presenter with professional and personal lessons to share. He has truly put his heart and soul into making APH the success that it is today. There is passion, loyalty and family history that continues to grow the business.
In his presentation, Bartlett recommended “The Power of Moments” audiobook by Chip and Dan Heath and “How to Win Friends and Influence People,” by Dale Carnegie. Both are life-changers if you apply the concepts, Bartlett shared.
He also reminded us that the way we treat others, which includes dining and special recognition, lasts a lifetime and wins an employee’s respect and loyalty. A simple thank you card will go a long way for a co-worker, when an extra task is required.
We are fortunate to be part of the aftermarket industry and have such a great opportunity to spend the week with such true professionals. I am looking forward to the rest of the week and continuing my education with Northwood University.