Ram ChandraSekar (Chandra), founder and CEO of PhaseZero, will present “Defining the Heavy Duty Aftermarket Experience” during Heavy Duty Aftermarket Week, taking place Jan. 28-31, 2019, at the Mirage in Las Vegas. The workshop will discuss how digitalization for an independent heavy-duty distributor is not just about having an online sales capability. To be successful in today’s aftermarket, distributors need to know what technologies to implement to improve their businesses and their digital customer experience to prepare themselves for the future modernization of the aftermarket.
Three issues facing heavy-duty independent distributors that can be improved with modern-day digitalization include:
- Knowing exactly which components to stock and when with new customer demand patterns
- The need to accommodate customers that require little to zero downtime for their vehicles
- The ability of a distributor to notify their fleet customers in advance of potential failures or necessary essential maintenance while the vehicle is within their service zones
Chandra will discuss the importance of the customer experience to the aftermarket distributors, with a focus on the customer lifecycle. In his workshop, he will share valuable insights into the process of fully digitizing distributors’ businesses to help better understand their inventory and service capabilities. Distributors will learn what technology they need to add or upgrade in their businesses with a roadmap to address the future growing digital needs of their customers.
Chandra is founder and CEO of PhaseZero. As a Silicon Valley-based entrepreneur, operating executive and general manager, Chandra has been involved in transforming businesses and operations by commercializing internet, enterprise software, mobile, web and analytics technologies for more than 25 years.
The 14th annual HDAW will be held Jan. 28-31, 2019 at The Mirage in Las Vegas. HDAW is the largest North American gathering of the independent heavy-duty aftermarket industry. More than 2,500 executives and managers from the U.S., Canada and six other countries attended the 2018 conference in Las Vegas – including distributors, suppliers, service providers, educators and industry media.
HDAW is a business-to-business, executive conference presented by a joint operating committee of industry leaders from 12 distinguished industry associations: American Council of Frame and Alignment Specialists (ACOFAS), Association of Diesel Specialists (ADS), Auto Care Association/ HDDA, Commercial Vehicle Solutions Network (CVSN), HDA-Truck Pride, Heavy Duty Manufacturers Association (HDMA), APRA’s Heavy Duty Remanufacturing Group (HDRG), International Truck Parts Association (ITPA), Overseas Automotive Council (OAC), Power Heavy Duty, Service Specialists Association (SSA), and VIPAR Heavy Duty.