General Motors Customer Care and Aftersales has announced administrative changes to its Collision Repair Network (CRN), including Information Provider (IP) independence which enables dealers and independent collision repair facilities to choose their preferred estimating platform.
“We’ve taken our customers’ feedback to heart when determining opportunities to improve the CRN,” said John Eck, collision manager, GM Customer Care and Aftersales. “Our customers asked for more independence, and by working with VeriFacts Automotive, the network’s new administrator, we can now provide facilities with the ability to make their own choice when it comes to the shop’s preferred workflow and estimating platform.”
Additionally, the updated program will allow for migration of the Cadillac Aluminum Repair Network to a single network program. Facilities will no longer need to enroll in two programs, and VeriFacts will have the ability to segment specialty facilities during the enrollment process, removing the need for facilities to purchase multiple certifications.
First introduced in August 2018, the General Motors Collision Repair Network was designed to help promote customer safety, customer satisfaction and strong results for dealers and independent collision repair facilities.
CRN builds upon GM’s current training and tools-focused programs, while adding standards for pre- and post-repair scanning, repair procedures, calibration and overall repair. Repair facilities in the network should experience a more streamlined collision repair process, including reduced time spent on diagnosing and pulling repair procedures.