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Ford Launches New Ford Certified Collision Network

This all-new, Ford-managed initiative, the Ford Certified Collision Network (FCCN), is replacing the Ford National Body Shop Network (NBSN) in 2019.



Ford has announced that in January, the automaker will launch its Ford Certified Collision Network. The Ford Certified Collision Network will replace the National Body Shop Network. With this new network, Ford says it aims to drive customer loyalty by supporting repair shops in delivering quality collision repairs through increased access to original equipment repair procedures and a more direct connection to Ford than ever before.

“We are committed to delivering quality and safe collision repairs,” said Jennifer Boyer, Ford global collision business and strategy manager. “The evolution of our collision repair certification program demonstrates this commitment and represents our desire to manage the program internally and include new benefits to certified repairers.”


The new network will offer certification, access to technical repair procedures and detailed shop and inspection requirements. New program features will include performance metrics, proper repair verification and access to a technical hotline. Improved certification options include specialization in advanced driver assistance systems and electric vehicles.

“We are eager to build this new network and provide customers with improved access to certified collision repairers. The Ford Certified Collision Network is an evolution, which prepares us for the future of the collision and claims industry,” said Boyer.

Ford will begin accepting applications for certification in January, anticipating the network will grow by the end of 2019 as it strives for a solid footprint throughout the United States.