Epicor Software Corp., a global provider of industry-specific enterprise software to promote business growth, has introduced a comprehensive automotive service workflow solution that is designed to streamline inspection, estimating and repair processes for increased productivity and improved customer satisfaction.
The new solution, Epicor Smart Inspection 2.0, will be showcased in the company’s booth (No. 2238) during AAPEX 2018 in Las Vegas.
The Smart Inspection 2.0 solution is designed to help shops more quickly diagnose, document and estimate repairs. The solution also helps improve communication with vehicle owners through comprehensive estimates that feature detailed photos and other important information, according to the company.
“These capabilities are an ideal fit for service businesses that are facing the need to increase bay productivity and enhance customer confidence and convenience,” the company added.
The solution is available for virtually any automotive service business with a high-speed internet connection.
“All service businesses, regardless of category, are looking for ways to provide a faster, more convenient customer experience,” said Stephen Gannon, senior director, automotive, product management and product development, Epicor Software. “The Smart Inspection 2.0 solution helps service businesses grow by streamlining and digitizing several of the most time-intensive steps in an automotive service transaction. It also helps users both in the repair bay and at the service desk avoid mistakes and more quickly and accurately identify needed repairs.”
Optimized for use on mobile devices, Smart Inspection 2.0 helps the service writer and technician automate the inspection process and capture important data and images to be used in developing an estimate. Shops also can use the solution to quickly document vehicle condition unrelated to the repair to avoid unwarranted damage claims.
The user can begin an inspection by scanning the Vehicle Identification Number or manually entering make, model and year information. This data triggers associated specifications and part and labor lookups via the Epicor PartExpert eCatalog as inspection and diagnostic processes progress. Optional integration with select vehicle diagnostic tools also is available, enabling the user to more easily identify, define, and address OBD trouble codes, identify components and determine recommended repairs.
The service writer or technician can use inspection results and associated parts and labor lookups to quickly assemble and email or print a comprehensive estimate for customer approval. The solution also allows users to view pricing and availability of parts and related supplies via connected local suppliers, and to order these items with a single click once the estimate has been approved.
Epicor will offer live demonstrations of the Smart Inspection 2.0 solution in its booth during AAPEX.