In this month’s issue of Counterman magazine, Editor Brian Cruickshank writes about the success of retail trade and wholesale accounts. He reflects on Advance Auto Parts’ milestone of $1 billion in commercial sales and relates it to a far more personal and local milestone Paul Hamric recently celebrated 40 years at the counter at Front Automotive Parts in Cuyahoga Falls, OH.
Cruickshank discusses the importance of availability and quick delivery to ensure a store’s success, but he also stresses the need for dedicated and knowledgeable people like Hamric.
“What really separates good retail or wholesale stores from great ones are the people behind the inventory, the counter professionals and drivers who interact with technicians and service writers all across the industry” writes Cruickshank.
Click here to read the full article on Counterman.com.