DRIVE April 2020 Shop Spotlight: R&L SERVICE CENTER

DRIVE April 2020 Shop Spotlight: R&L SERVICE CENTER

R & L Service Center in Silver City, New Mexico, has been a beacon of light to this small town for more than 58 years.

DRIVE, a digital solutions provider for repair shops, has announced its April Shop Spotlight: R&L Service in Silver City, New Mexico. 

“Highlighting this successful DRIVE client during this time is a great example for any shop owner,” said Carolyn Gray, marketing, DRIVE. “And, seeing the owner’s great-grandfather (the first owner) in the photos is a heartwarming reminder what’s important.”

R & L Service Center in Silver City, New Mexico, has been a beacon of light to this small town for more than 58 years. The shop was founded by present owner Rusty Lewis’ great grandfather and grandfather in hopes of securing the American dream for their family. Four generations of the family have now grown up running and expanding the business. What started out as a two-bay gas station and garage has blossomed into a 10-bay auto repair complex with a thriving team.

Rusty, Terry & Clay Lewis (Rusty’s son & future 5th generation owner.)

Located in the southwest corner of New Mexico, Silver City is a beautiful town nestled at a 6,000-foot elevation between the tall pines above and the desert below. But the real beauty part is that Silver City has a “small, hometown feel” and Lewis treats his customers, neighbors and friends alike, just like family. But not just customers, his employees, too. Lewis said, “One of the things I always bear in mind about my business is knowing that my decisions impact the future of not only four generations of my family’s hard work but the future of my employees’ livelihoods, too.”

But things weren’t always so idyllic in Silver City. “Our business had grown to a point it was getting out of control,” said Lewis. “After joining DRIVE we’ve gained organization and structure. This was lacking and hindering our future growth. Being connected with other owners though the DRIVE network has been a huge benefit! The members ofDRIVE are very helpful and always willing to share their thoughts and ideas. The workshops have made an enormous impact benefiting our business.”

R&L has grown to nine employees: four ASE-certified technicians, two up-and-coming Lube/Tire Techs, two service advisers and one office assistant who is training to help as service

adviser. However, Lewis says his team isn’t complete without adding his wife, Ana, without whom he says the shop would be a mess, and his business adviser, David Freyre, who’s helped greatly and encouraged changes that were hard to make. But above all others, Rusty has to include his parents, Terry and Frances Lewis, who devoted their

lives to the success of R&L with many sacrifices and are a huge reason behind the success of the company.

R&L continues to grow, in ways that Lewis’ great grandfather could have never even imagined. Especially the ways that the shop now stays connected with its customers. “I am very excited,” Lewis says, “about our new website DRIVE has constructed. The marketing and web team have been very helpful to our success.”

But perhaps the most successful – and certainly the most clever – Digital Age tool recently instigated by Rusty is R&L’s Private Facebook Group. “This was an interesting brainstorm I had. My advisor, David, was encouraging me to start a Facebook page,” said Lewis. “No one likes going to a mechanic, it’s like going to the dentist! Yeah you may have some loyal customers that follow you, but, for the most part, auto repair is not something that brings joy to people. So, we created the R&L Service Center VIP Facebook closed group for fuel specials supplemented with posts of news and specials in our repair shop. The driving force getting members to sign up is everyone wants a deal on gas. Generally, every week we’ll post fuel discount dates and times that only our group members see. In three months of starting the group, we now have 2,000 members and it grows every day! These are 2,000 members I now can advertise directly to for our auto repair shop. I am definitely happy with the results so far.”

While Lewis is open to the newest trends in both marketing and the repair technology inside the shop, his basic business advice to fellow shop owners is a simple, three-pronged mantra: “Put yourself in the customers shoes. Treat your customers and employees fairly. And, most importantly, pay your employees well.”

And Lewis’ advice to those about to join or are even just thinking of joining the DRIVE program: “Like anything else in life, you get out what you put into it. By applying yourself and using the tools DRIVE provides, you are setting yourself up for success.”

You May Also Like

Women at the Wheel: Ashley D’Avico-Joines

D’Avico-Joines is the owner of D’Avico’s Auto Repair in Wayne, PA.

WATW_Davico-Joines

During the month of June, aftermarketNews will be presenting the esteemed 2024 Class of AMN’s Women at the Wheel. From trailblazers who have helped create departments and even entire companies, to those who ensure their office runs like a well-oiled machine, this year’s group of 26 is full of authentic leaders, each with a story to tell.

Tint World Continues Expansion in Colorado

The company has added its fourth location in the state.

Tint-World-Continues-Expansion-in-Colorado
Sun Auto Tire & Service Acquiring Caliber Auto Care

The company is acquiring 33 Caliber Auto Care locations throughout the state of Texas.

Sun Auto Tire & Service Acquiring Caliber Auto Care
TEXA Announces CAR 76.6.0 Software Release

TEXA IDC5 CAR diagnostic software provides free streamlined access without login or authentication required to the Motor TruSpeed platform, according to TEXA.

TEXA-Announces-CAR-76.6.0-Software-Release
Autel Approved for Nissan Central Gateway Access

By registering their shop and tablet at AutoAuth, Autel users can perform diagnostics and service tasks on security gateway-equipped Nissan vehicles.

Autel Approved for Nissan Central Gateway Access
Other Posts
Tint World Continues Georgia Expansion With 10th Location

Tint World Automotive Styling Centers announces the opening of a new location in Stone Mountain, Georgia.  

Tint World Continues Georgia Expansion With 10th Location
Rislone Introduces New Diesel DEF Treatment 

It keeps diesel exhaust fluid crystal-free and makes SCR and DEF emissions systems maintenance easy, Rislone said.

Rislone-Diesel-DEF
Tint World Expands With First Ohio Location

Tint World Columbus is owned and operated by Josh Vanlandingham.

Tint-World-Expands-With-First-Ohio-Location
Tint World and XPEL Announce Partnership

This collaboration will introduce the “Tint World powered by XPEL” range of co-branded products.

Tint World