Herman Trend Alert: Small Businesses Will Likely Lead the Recovery
Not surprisingly, many people who have not been able to find employment have chosen to go into business for themselves.
OPINION: Winning the Business Championship, Made Easy
I realized that while my business career, training and education had taught me a lot about business tactics, management skills and marketing strategies, that same business experience left out the most important training of all: How to build a successful team.
Herman Trend Alert: Customer Engagement Today and Tomorrow
The companies that will survive are the ones that engage their customers.
Herman Trend Alert: Telecommuting to a Better Bottom Line
A Cisco study on telecommuting found that telecommuting significantly increased employee productivity, work-life flexibility and job satisfaction.
Future Auto Rising Stars Shine in Dearborn
For the eighth time, Underhood Service Editor Ed Sunkin served as a team judge for the national finals of the Ford/AAA Student Auto Skills competition, where he got to watch first-hand a pair of students work tediously on repairing a bugged Ford vehicle.
When Too Many Is Not Enough
What the dreaded stock room reveals about our businesses (and the supplier-customer relationship).
Is Cheaper Better?
, why doesn’t the aftermarket have all the dealership service and repair business?
VIN: These Three Letters are the DNA of an Automobile
VIN is the best way to ensure the aftermarket is getting the most complete information regarding parts.
Standards and Certifications: Can We Regulate Replacement Brake Parts?
You have probably heard the stories about brake rotor manufacturers taking metal out of the castings to save money, or brake pad manufacturers using a single formulation across an entire line of pads. It starts to get even scarier when you realize there are no enforceable government or industry accepted regulations for replacement brake parts.
Herman Trend Alert: Consumer Confidence Looking Up
The Consumer Confidence Index is now at its highest level in eight months.
SPECIAL GUEST COMMENTARY: Growing Your Service and Repair Business During this Recession
For the smart, hard-working business person a recession is the best time to grow your business.
Polk Survey: How Will the Slowdown in SUV/Light Truck Production Impact Your Business?
News reports recently have indicated that several vehicle manufacturers are making production adjustments based on the rapid slowdown in sales of trucks and SUVs. For our next edition of R. L. Polk & Co.’s Ask the Industry, we will look at the impact this production slowdown may be having on the aftermarket. Will this slowdown