AutoVitals, a complete digital shop solution for independent auto repair businesses, has announced a partnership with Tekmetric, a leading auto repair technology company providing cloud-based shop management systems across the U.S. The two leading auto repair shop systems are now connected to provide seamless, two-way communication and an improved customer experience.
The two companies say this partnership combines a best-in-class point-of-sale (POS) system with a best-in-class shop success solution that includes digital vehicle inspections (DVI), workflow management, digital marketing, and CRM tools. Together, the systems increase efficiency, communication, and, ultimately, profitability for their mutual clients.
The integration of AutoVitals and Tekmetric eliminates double entry by automatically sending recommended work from the digital inspection back to the estimate in Tekmetric’s point-of-sale shop management system. With this upgrade, new repair orders (ROs) can be created and dispatched within seconds through AutoVitals. The AutoVitals system receives approved RO details from Tekmetric with the associated customer’s full contact and vehicle information, including service history.
“The combined forces of Tekmetric’s POS and DVI tools from AutoVitals make it incredibly easy and manageable for our auto shop repair clients to do business … as if it were one complete system,” said Jon Belmonte, CEO of AutoVitals. “Our innovative technology combined with Tekmetric’s advanced point-of-sale system greatly improves the workflow of our clients’ shops, which directly results in increased customer satisfaction and loyalty.”
The integration further expands the capabilities of both systems and drastically reduces the time service advisors spend on relaying information, so they can spend more time focusing on the customers and the front desk, the two companies say.
“At Tekmetric, we strive to offer solutions that improve efficiency and allow shop owners to better serve their customers,” said Sunil Patel, CEO and co-founder of Tekmetric. “We are excited to expand our integrations to allow additional offerings for our mutual customers.”
A step-by-step example of how the two-way communication works:
- Repair orders with authorized jobs in Tekmetric are sent to AutoVitals
- Service Advisor dispatch to Technicians in AutoVitals to complete inspections and authorized jobs
- Recommended jobs, notes, and the inspection link are sent back to Tekmetric when completed
- Both declined and authorized jobs on an estimate in Tekmetric are sent to AutoVitals
To learn more about the benefits of the integration, contact an AutoVitals representative. AutoVitals and Tekmetric will be at the Shop Hackers Conference on July 27 and 28 in Murfreesboro, Tennessee.