Guest Commentary: Selling Is Believing
In the automotive aftermarket, relationships are built in the trenches. That is where the action is. Powerful belief in yourself and your company is the heart of selling.
Guest Commentary: Give Me A Chance (And I May Surprise You)
“A second chance is a sign of mercy and an investment in the employee. Both business and interpersonal relationships fail when people behave in ways that are not resonant with what they want,” writes Dr. John Passante.
Guest Commentary: Does Anyone Remember The Art Of Conversation?
“It appears that we are expecting more from technology and less from each other, which should concern all of us,” writes Dr. John Passante in his latest guest commentary.
Guest Commentary: Time To Take Notice
In life and in business, we all encounter people who, no matter what the situation is, are always there to resolve an issue or a conflict, meet an impossible deadline or handle a difficult customer, then go about their business with very little fanfare or drama – the unsung heroes.
Guest Commentary: In Pursuit Of Potential
The essence of potential lies in the fact that we all have the capacity to become or to develop into something in the future. Potential is utilizing your abilities to become the person you were meant to be.
Guest Commentary: Your Employees Are Your Brand
A company’s brand is certainly a significant part of its fiber and personality. It is part of the glue that holds the mortar (reputation) and brick (culture) that powers the organization; the brand helps to drive greatness.
Guest Commentary: Does Loyalty Still Count?
Loyalty is a matter of trust, at all levels of the customer/employee relationship. It transcends the transactional side of the relationship and has a commitment to the long-term.
Man And Machine – Who Is In Control?
“My fear is that we live in a culture of sound bytes that do not enrich our interpersonal skills or emotional intelligence. Digital shortcuts are replacing having a meaningful conversation. Can looking at a screen replace looking into someone’s eyes?” writes Dr. John Passante in his latest guest commentary.
Guest Commentary: Looking For Greatness
“Remember your favorite teacher, who helped you overcome the challenges of learning a difficult subject. They saw the greatness in you! The leader who vowed to never let you fail, and gave you confidence and inspired you toward greatness. What a remarkable gift,” writes Dr. John Passante, in his most recent guest commentary on leadership.
Guest Commentary: The Will To Lead
The will to lead is looking in the mirror and deciding what kind of leader you are, and how you define success.
Guest Commentary: Are You A Dealer … Of Hope?
In his latest guest commentary on the human side of leadership, Dr. John Passante writes: “As a lifelong student of human nature and a certified ‘people watcher,’ I am amazed how much better people will perform with the right people around them! With the right amount of reassurance and mentoring, employees grow and learn.”
Guest Commentary: ‘E’ Stands For Efficiency And Engagement
To say that we are part of the digital revolution is an understatement. Indeed, we are at the tip of the tipping point. Today, we are interconnected by technology. But, do these things make us more effective?