BEDFORD, Texas – The Automotive Service Association (ASA) recently hosted its Service Information Workshop series in Massachusetts and New Jersey. Workshops were held in six cities May 27, 28 and 29 to educate shop owners and technicians about the availability of service information to automotive repair shops. Donny Seyfer, AAM, co-owner of Seyfer Automotive, Wheatridge, Colo., led three Massachusetts workshops in West Springfield, North Adams and Middleton on behalf of the association; John Francis III, co-owner of Francis Automotive Services, West Chester, Pa., led three New Jersey workshops in Newark, Trenton and Mount Laurel. Representatives from Ford Motor Co. and Subaru were also present to assist with the workshops.
The agenda included education on computers and Internet resources necessary to access service information, use of manufacturer and third-party Web sites and diagnostic tools that may assist in handling a repair most efficiently. Additionally, both instructors discussed the role of the National Automotive Service Task Force (NASTF), which accommodates the identification and correction of gaps involved in the access of automotive service information, diagnostic tools and equipment and training. Attendees were able to ask questions to address specific service information issues they have experienced.
ASA believes the current voluntary, industry-supported service information process protects independent repairers and consumers by allowing them access to the same information available to manufacturers and dealers. The workshops in Massachusetts and New Jersey are part of ASA’s efforts to educate shop owners and technicians about current systems and how they can manage the service information options available to them.
Additional free workshops are scheduled for the upcoming weeks in Rhode Island, Pennsylvania, North Carolina, Oklahoma, Arizona, New Mexico, Nevada and Florida. For more information, including dates, locations and times, visit http://www.ASAshop.org/KEYS.
