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The integration allows repair shop staff members to gain valuable context to incoming phone calls and respond to customers accordingly.
Shop-Ware, an automotive repair shop management software, announced its first direct telephone integration with partner Amazing 7 LLC. Telecommunications integration across hardware and backend software represent Shop-Ware’s latest expansion of shop management solutions, the company said.
The integration allows repair shop staff members to gain valuable context to incoming phone calls and respond to customers personally and intelligently. Simultaneously, on-screen notifications give staff members pertinent information to incoming calls, including: current repair status, returning customer inquiries and lifetime value, as well as unidentified numbers for new customers or solicitations. Staff can quickly link calls to relevant repair orders or customer lookups based on phone number match criteria, Shop-Ware said.
The collaboration aims to accelerate the development and validation of software features and applications for the Software-Defined Vehicle.
The new catalogs use Epicor-validated, ACES-compliant data and an “Intelligent Search” feature to find the right part quickly.
The Epicor Commerce for Automotive platform features multi-seller support and parts lookups for distributors and their customers.
Marelli will present a variety of new technology at the CTI Symposium in Germany, Dec. 5-6.
Take a deep dive into the factors driving the automotive aftermarket toward a more circular economy.
The automotive aftermarket is delving into AI and ways it can help businesses be more productive and effective.
The company also will unveil the next generation of its IntelliKit, a portable fully-integrated digital cockpit.
Anyline has partnered with Treads, an AI-driven car management subscription service, to enhance analytics for car owners.
