Opus IVS announced the latest enhancement of its RAP (Remote Assisted Programming) platform with the addition of IVS 360 Support for live, on-demand assistance from a team of hundreds of OEM Dealer Master Technicians.
“With IVS 360, now an OEM Dealer Master Tech is available on-demand to help shops through the toughest jobs. Opus IVS is the only provider with hundreds of OEM Dealer Master Techs on staff. We work with our customers until the problem is solved,” said Kevin FitzPatrick, SVP of Operations at Opus IVS.
“IVS 360 has helped us plenty of times. For crucial information that we are missing, they have been able to come through in the clutch for us every time,” said Sergio Fragoso of German Sport in Walnut Creek, CA. “Opus IVS has great people who do great work. IVS 360 always goes the extra mile to provide information, guide me, and even teach me to be a better tech. 1,000% recommend,” added Mike Nguyen of John Auto Repair in Jonesboro, GA.
RAP, now featuring IVS 360 Support, builds on the Opus IVS legacy of leadership in J2534 pass-thru technology for diagnostics, reprogramming and security functions for independent automotive repair shops. It continues to free up automotive technicians to do higher-skilled work and increase shop profitability with the Opus IVS team of experts doing the programming remotely, plus now provides help for complex diagnostic issues, Opus IVS says.
The Opus IVS RAP Kit comes with everything technicians need, including hardware, OE software, voltage maintainer and access to a team of remote programming and diagnostic experts so vehicles can be reprogrammed and/or diagnosed in-shop hassle‑free. The RAP Kit includes built-in licensed OE software with the latest updates for all major U.S. Domestic, Asian and European vehicles, saving on additional subscriptions or software updates, the company says.
For more information, visit Opusivs.com.
