Epicor Software Corp., a provider of industry-specific enterprise software to promote business growth, has announced that tire dealers and automotive service businesses relying on Business Center point of sale (POS) software from Tire Guru Software can now leverage the power of the Epicor Integrated Service Estimator (ISE) solution to close more sales and drive increased productivity. Epicor ISE is a web-based solution that provides highly automated, mechanical repair estimating and parts sourcing capabilities, enabling users to create accurate service estimates and order parts without picking up the telephone.
“Customer satisfaction is of the utmost importance for tire dealers and other service businesses. It’s imperative to deliver fast, complete and accurate estimates that help increase customer confidence while ensuring strong profitability on each repair,” said Scott Thompson, vice president, automotive, analytics and content, Epicor. “ISE software is an excellent tool for maximizing return on investment among the growing number of businesses that rely on Tire Guru’s POS technology.”
Tire Guru develops and supports state-of-the-art products and solutions for every segment of the automotive aftermarket, including retail tire dealers, automotive repair shops and wholesale tire distributors. By integrating the Epicor ISE application into its Tire Guru software, users will gain instant access to vehicle-specific labor rates, parts availability and pricing information from local suppliers and detailed specifications that can automatically be imported into estimates, work orders and invoices.
“Tire Guru is always looking for new ways to add value for our customers, and the integration of the Epicor ISE application with Business Center helps ensure that they always have local access to the parts they need at the best available price and without the hassle of calling multiple vendors or browsing website after website,” said Clint Nicholls, president, Tire Guru. “This powerful solution will allow our customers to create job estimates faster and generate more high-margin automotive service sales.”
Used by thousands of tire dealerships, oil-and-lube facilities, transmission service business, tune-up specialists and general repair shops, the company says Epicor ISE supplies users with all the necessary information to identify, price and source thousands of replacement parts and enables them to generate fast, accurate repair estimates — all without ever touching the phone or opening another browser window. In addition, because of the solution’s web-based architecture, all data and software updates are performed automatically and online, ensuring that users are always running the most up-to-date version without the hassle of dealing with time-consuming software maintenance tasks.
The Epicor ISE solution is powered by the Epicor replacement parts database, as well as repair and maintenance packages, an aftermarket flat-rate labor guide, OEM-recommended vehicle service intervals information, a VIN decoder, cross-reference parts database and more. In addition, an optional, mobile “Smart Inspection” feature is designed to improve service bay productivity by allowing technicians to record the condition of key vehicle systems and components during comprehensive, guided inspections.
