Based on its recent analysis of the automotive parts management platforms market, Frost & Sullivan has recognized SHIFTMobility Inc. with the 2016 United States Frost & Sullivan Award for Customer Service Leadership.
Each year, Frost & Sullivan presents this award to a company that has demonstrated outstanding timeliness and quality in offering a path-breaking product. The award acknowledges the attractive cost of the product and its impact on customer value.
By developing an all-in-one platform for the seamless integration of parts manufacturers, distributors and repair centers, SHIFTMobility has revolutionized the way businesses collaborate, do commerce and grow in the automotive aftermarket, Frost & Sullivan says. This platform aids manufacturers by making available real-time alerts on parts failures for rapid remedies, supports distributors in reducing the return rates by ensuring accurate ordering and allows repair centers to be better managed. All resulting in quicker service turnaround times.
Through its telematics-enabled products — ShopLite for repair shops, SupplierPro for distributors and VroomBox for manufacturers, SHIFTMobility has reduced product delivery times, according to Frost & Sullivan’s research. Accurate ordering decreases reshipping costs and allows manufacturers to identify potential part recalls by tracking the parts that are frequently being replaced on any given model. Users of ShopLite can expect the software to help them analyze and quickly locate fast fixes and other related information as well as allow them to prepare a detailed estimate for a job in less than a minute instead of the 20 minutes it usually takes.
SHIFTMobility also offers private label as a service (PLaaS), a unique mobile commerce network for manufacturers and distributors, through which a manufacturer’s catalogs and prices can be instantly accessed by all distributors on their private networks.
According to Frost & Sullivan, SHIFTMobility is currently the only company in the world presenting a working vertical integration solution, with considerable adoption. In fact, the company boasts a clientele of 165 parts manufacturers for catalogs, 12 major distributors and 2,063 repair shops.
“As SHIFTMobility increases its presence with its download-and-use, borderless product, its brand equity will rise,” said Frost & Sullivan Research Analyst Isaac Abraham. “Frost & Sullivan believes SHIFTMobility will be an attractive investment opportunity, generating a handsome return on investment with robust short-, medium- and long-term strategies for continuous growth.”
SHIFTMobility has integrated distributors and millions of parts to service cars at competitive rates. Furthermore, it evaluates the customer service experiences across all its bases and in line with the findings, introduces plug-ins and products to ensure that it evolves along with consumers’ unique requirements.
One of SHIFTMobility’s latest consumer-driven tools delivers license plate identification of vehicles, repair specifications and replacement parts. The simple user interface requires just a single touch for a customer to locate the correct model-year part.
“SHIFTMobility’s offerings are truly frictionless. Users simply download the application they are interested in from the iTunes or Android market place, sign up and can begin using it within 60 seconds,” said Abraham. “Unlike a complicated cloud platform that must be integrated into an organization’s existing workflow pattern, SHIFTMobility’s mobile applications are easy to use, intuitive and require no extra training.”
Overall, Frost & Sullivan sees SHIFTMobility’s platform as the ideal way to ensure a best-in-class, total customer service experience in the automotive parts management platforms market.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.
