Service King Collision Repair Centers, says it is primed to digitize the full vehicle repair process with the national rollout of its custom-designed, patented mobile app, Overdrive MD.
Service King says it is the first major collision repair organization to harness mobile technology as a data tool for technicians. It successfully built and introduced a beta version in 20 locations across Dallas-Fort Worth, Oklahoma City, Phoenix and Atlanta, and the company plans to scale the app nationwide to all 318 Service King Collision Repair Centers by this summer.
“This is a quantum leap forward for technicians across our organization,” said Derek Kramer, Service King chief information officer. “Overdrive MD will fundamentally transform the vehicle repair process by equipping technicians with real-time information and powerful data to consistently deliver best-in-class repairs for our customers nationwide.”
Overdrive MD empowers technicians to deliver more efficient repairs with real-time documentation, communication and updates through the convenience of their mobile device, according to Service King.
The application’s patented technology allows technicians to securely and visually document vehicle data for insurance carriers, communicate directly with service advisers and managers, request additional parts orders, view manufacturer repair procedures and view key individual and location quality scores.
“Our technicians now have the entire industry in the palm of their hand,” said Kramer. “We believe information is powerful. By making that information accessible to our teammates, we are going to have some of the most empowered technicians anywhere in the industry.”