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Delphi To Unveil New Digital Customer Experiences At AAPEX 2017

The experiential displays available for attendees to explore are an auto parts app and the “Clean the Tank” Virtual Reality Experience.

Guest Commentary: Creating Extraordinary Customer Experiences With Technology

Virtual Reality can give consumers the opportunity to experience products and services in life-like interactions and demonstrations. With VR, marketers can offer their customers a chance to feel like they already own the product or have purchased the service.

Axalta Customer Experience Center Opens To Praise From United States Senators, Congressmen And Local Officials

The Customer Experience Center is a 36,000-square-foot training and conference complex designed to serve Axalta’s refinish, transportation OEM and industrial customers.

Gates Unveils Headquarters And Customer Experience Centers In Shanghai And Singapore

Within each of these locations, the company has made significant investments in state-of-the-art customer experience centers designed to give customers and visitors a hands-on understanding of Gates product innovations.

The Herman Trend Alert: The Customer Experience Revisited

The smartest companies already know and act on the fact that they are in the customer experience business. Equipped with advanced analytics, business leaders now have the insights they need to build loyalty and success.

Big City Automotive Partners With MAM Software To Enhance Customer Experience And Boost Profitability

The company’s 16 locations will install MAM’s Autopart business management software.    

What Really Shapes The Customer Experience?

The new report by The Boston Consulting Group talks about the four aspects of the customer experience that get people talking about a brand: value for money, customer service, product satisfaction and an emotional connection with the brand.

Axalta To Open Customer Experience Center In Concord, North Carolina

The facility will provide the latest customer training resources for refinish technicians, particularly those located in the mid-Atlantic region. The center will also house meeting and conference rooms for customers to participate in coatings-related training and development programs.

Meineke Selects Clutch To Drive Strategic Customer Experience Program

Through the partnership with Meineke, Clutch will deliver personalized consumer experiences, benefits and rewards that will be aligned with individual vehicle maintenance needs and performance desires. The program, will feature cross-channel engagement capabilities, giving Meineke customers robust, personalized communication across digital and traditional channels.

TRW Aftermarket Selects PROS Big Data Applications To Drive Growth Through Enhanced Customer Experience And Sales Effectiveness

TRW will utilize PROS big data applications to support its business in Europe, Asia and North America.