ORLAND PARK, Ill. – Among the 30 education sessions scheduled for the Learning Forum at the Automotive Aftermarket Products Expo (AAPEX), nine have been specifically designed for parts store and repair shop attendees, including two technical training programs for technicians and shop owners, offered by the Car Care Professionals Network (CCPN) and AWDA Manufacturers Advisory Council.
All AAPEX education sessions are free, except for the Lunch & Learn sessions, and will be held Tuesday, Nov. 1 through Thursday, Nov. 3 in Marco Polo Rooms 701-706 and 801-802 on the Venetian/Palazzo Congress Center Level 1 in the Venetian Hotel. Topics for the nine parts store/repair shop-focused sessions are:
Tuesday, Nov. 1, 2011
7:30-8:30 a.m. Aftermarket Outlook
David Portalatin, The NPD Group
Wednesday, Nov. 2, 2011
9-10 a.m. Salespeople Are From Venus: Installers Are From Mars
Mac McGovern, KYB America LLC
2-3 p.m. Your People Are Your Profits – How to Guide Your Employees to be Efficient, Effective and Extraordinary
Jay Forte, Humanetrics LLC
3:30-4:30 p.m. Accessing Repair Information on Today’s Vehicles and the Role of NASTF
Moderator: Ron Pyle, Automotive Service Association (ASA); Panelists: Mark Saxonberg, Toyota Motor Sales USA Inc.; Donny Seyfer, Seyfer Automotive; Bob Stewart, ACDelco e-Business; and Jeff Sweet, Identifix
Sponsored by Automotive Aftermarket Suppliers Association (AASA)
Thursday, Nov. 3, 2011
7:30-8:30 a.m. Inside the Shop of Tomorrow and Aftermarket Telematics
Scott Luckett, AAIA
9-10 a.m. Mode $06 Data and Drive Cycle Diagnostics
David Hobbs, Delphi Corp.
Sponsored by CCPN and AWDA Manufacturers Advisory Council
Customer Relationship Management for Repair Shops: The Myths and Facts
Fay Khazai, Tech Gemini Inc.
Share the Knowledge – Gain the Profits
Danny Sanchez, Autoshop Solutions Inc.
Presented by Alliance of Automotive Service Providers (AASP)
11 a.m.–12 p.m. Catalytic Converter OBD II Diagnosis
Gary Stamberger, Magnaflow Exhaust Products
Sponsored by CCPN and AWDA Manufacturers Advisory Council
All AAPEX education sessions are accredited for 0.1 continuing education units (CEUs) by the University of the Aftermarket toward the AAP and MAAP professional designations.
Click here to view the complete schedule of AAPEX Education sessions.
