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Need To Know: Auto Industry Tidbits To Know About This Tuesday

Tuesday’s round-up includes an unfortunate coincidence for Tata Motors, some major investments in infrastructure and other news about what’s trending in the automotive segment today.

Amy Antenora
By Amy Antenora
Amy Antenora has been reporting on the automotive aftermarket since 2002.
Published:
Photo credit: iStock.com/Stepan Popov.
Photo credit: iStock.com/Stepan Popov.

What’s in a name? Tata has announced it will rename its new Zica hatchback following alarming headlines about the similarly named Zika virus, Automotive News reports.

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SUVs are now No. 1 in Europe. For the first time, SUVs have taken over as the best-selling vehicle segment in Europe. JATO Dynamics breaks it down for you.

Electric Avenue: Hong Kong is investing $3 million to upgrade its roads for an upcoming Formula E race, according to this Forbes report.

Taking connected to a whole new level. Ford CEO Mark Fields has joined the board of directors of IBM, according to the Detroit Free Press. This is just one way automakers are working hard to stay ahead of connected car and ride sharing trends.

What’s bugging Bosch? Bosch is looking into whether its employees assisted VW with emissions rigging, according to Law360.

 

 

 

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Shop-Ware Partners with Amazing 7 on Phone Integration

The integration allows repair shop staff members to gain valuable context to incoming phone calls and respond to customers accordingly.

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Shop-Ware, an automotive repair shop management software, announced its first direct telephone integration with partner Amazing 7 LLC. Telecommunications integration across hardware and backend software represent Shop-Ware’s latest expansion of shop management solutions, the company said.

The integration allows repair shop staff members to gain valuable context to incoming phone calls and respond to customers personally and intelligently. Simultaneously, on-screen notifications give staff members pertinent information to incoming calls, including: current repair status, returning customer inquiries and lifetime value, as well as unidentified numbers for new customers or solicitations. Staff can quickly link calls to relevant repair orders or customer lookups based on phone number match criteria, Shop-Ware said.

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