Kukui And AutoShopFollowUp.com Partner To Build New Approach For Customer Retention

Kukui And AutoShopFollowUp.com Partner To Build New Approach For Customer Retention

Kukui's new Lost Customer Module identifies which customers have not been in the shop for a while, while AutoShopFollowUp.com aims to handle the follow-up calls consistently and affordably in the partnership.

Kukui Corp., maker of the All-in-One Success Platform, and AutoShopFollowUp.com, an auto customer retention expert, have formed an official partnership that enables repair shops with next level customer retention solutions.

The company says it can cost up to 30 times as much to attract a new customer as it does to retain existing customers. Kukui’s new Lost Customer Module identifies which customers have not been in the shop for a while, but contacting them all is sometimes a challenge. Through the partnership, AutoShopFollowUp.com aims to handle the follow-up calls consistently and affordably.

AutoShopFollowUp.com will utilize Kukui’s web platform to offer a more robust and comprehensive marketing platform, helping automotive shop owners more effectively communicate with and retain customers. This process leads to boosted profits by adding follow-up phone calls and handwritten thank you cards to Kukui’s Lost Customer Module. AutoShopFollowUp.com also will gain access to Kukui’s All-in-One Marketing Platform, which is designed to build greater customer loyalty over time.

“AutoShopFollowUp.com is excited to partner with Kukui Corp. in this renewed effort to help our client’s boost customer retention rates and ultimately profitability. Embarking on this partnership together enables us to play off each other’s greatest strengths and offer in-depth solutions that are truly hard to beat. We understand the retention challenges that auto shops face and are always seeking new ways to help address them through hands-on support at every step,” said Mike Carrillo, CEO, AutoShopFollowUp.com.

Todd Westerlund, Kukui CEO, said, “This partnership with AutoShopFollowUp.com is just the beginning of a long line of innovative solutions that will transform the way automotive industries interact with clients. Our integrated web marketing platform gives us the opportunity to offer a range of analytic, marketing and communications services to change the fortunes of several companies in a highly competitive auto and auto ancillary industry.”

The new partnership is set to transform the way auto repair shops operate and interact and follow up with customers in a competitive environment.

You May Also Like

Auto Care Voices Support for FTC, DOJ Comments on Right to Repair

The agencies asserted that renewing and expanding repair-related exemptions would promote competition in markets for replacement parts, repair and maintenance services.

bill hanvey right to repair

The Auto Care Association is voicing its support for recent comments from the Federal Trade Commission and Department of Justice advocating for regulations that would allow consumers and businesses to repair their own products.

In their comment to the U.S. Copyright Office, the Federal Trade Commission and the Justice Department’s Antitrust Division asserted that renewing and expanding repair-related exemptions would promote competition in markets for replacement parts, repair and maintenance services, as well as facilitate competition in markets for repairable products.

BendPak Launches Fusion ‘All-in-One’ Portal for Dealers

The new portal streamlines product research, ordering and marketing, and offers up-to-the-minute product availability and pricing.

Vehlo Acquires Shop Management Software, Shop-Ware

Shop-Ware is a cloud-based shop management platform catering to independent automotive aftermarket repair shops.

Vehlo Acquires Shop Management Software, Shop-Ware
Valvoline Celebrates Female Service Center Employees

Valvoline is launching a social media campaign led by its female experts who are sharing automotive preventive maintenance tips to promote accessible vehicle care for all.

TechForce Announces Winners of Techs Rock Awards

Misael Rodriguez and Dustin Thomas are the grand-prize winners.

Techs Rock Awards

Other Posts

ISN Expands Freedom Program for Mobile Tool Dealers

ISN’s Freedom Program is designed to provide experienced, successful mobile tool dealers with support to become an independent mobile dealer and expand their growth.

Freedom Program
Franchise Times Recognizes Take 5 Oil Change

Take 5 was recognized as the winner in the “Road Warriors” category of the Zor Awards.

Sun Auto Continues Growth in Houston

The winner of a Ford Bronco Sport giveaway was named as part of Sun Auto’s plans to invest in the community and show appreciation to its customers.

Sun Auto Continues Growth in Houston
Spark Car Wash Opens Fifth Location in Northeast

The new location “represents a milestone in Spark’s expansion and key progress toward its mission to modernize car washing with cutting-edge clean technology and membership-driven services in the Northeast region.”

Spark Car Wash