Join the CRP team! CRP Industries Inc. is a family-owned mid-sized import and distribution company located in Cranbury, NJ. Founded in 1954, we have established a solid reputation for supporting and exceeding our customers’ expectations.
CRP is currently searching for a Customer Service Manager. The Customer Service Manager is responsible for the inside sales activities and customer service needs of the organization by performing the following duties personally or through subordinates.
Responsibilities:
- Develops and implements strategic sales plans to address customer requirements.
- Directs sales forecasting activities and sets performance goals accordingly.
- Provides data and sales forecasts reports
- Assists Sales in reviewing or performing market analyses to determine customer needs, price schedules, and discount rates.
- Directs staffing, training, and performance evaluations to develop and improve the inside sales function.
- Provides sales statistics to assist Sales Managers, Salesmen and VP to formulate policy in promoting sales.
- Coordinates liaison between sales, and materials, quality and manufacturing management and other personnel.
- Analyzes and controls expenditures of the department to conform to budgetary requirements.
- Assists other departments within organization to prepare or distribute manuals, product brochures and technical publications.
- Assists Sales in peparing periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion.
- Assists Sales and Product Development on new product research, customer requirements and market trends.
Requirements:
- Bachelors Degree in related field with 4-10 years experience in customer service sales or equivalent education and experience
- Ethical manager and leader
- Ability to foster healthy, effective and positive working relationships with staff, peers, managers, customers
- Exceptional oral & written skills
- Exceptional interpersonal and communications skills
- Firm grasp of strategic planning, program management and organizational skills with ability to manage and drive details
- Motivated self starter with proven record of continuous revenue and subscriber growth
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
