CarMax Inc., one of the nation’s largest retailers of used cars, announced it is expanding its commercial relationship with RepairPal, a provider of auto service and repair via a network of RepairPal Certified shops. In addition, CarMax has made a minority investment of $5 million as the lead in a new round of financing for RepairPal.
Through this partnership, CarMax will provide its customers with access to the RepairPal Certified shop network resulting in additional trusted, quality and fair-priced service and repair locations. This investment follows several months of successfully partnering with RepairPal to offer Los Angeles customers the convenience of more service options.
Bill Nash, CarMax president and CEO said, “CarMax led the way in providing trust and transparency in car buying, selling and ownership, and our relationship with RepairPal gives us the opportunity to further enhance the customer experience. The RepairPal Certified network, combined with CarMax’s own nationwide staff of highly qualified technicians, ensures that our customers have timely options for all their service and repair needs.”
RepairPal has built a network of auto repair shops that offer a minimum 12-month/12,000-mile warranty on repairs. Customers receive fair prices on repairs as shown in RepairPal’s Fair Price Estimator.
Art Shaw, RepairPal CEO, commented, “CarMax’s commitment to creating a great customer experience makes them an ideal partner as we continue to build out our network of trustworthy mechanics who deliver fair pricing and service excellence.”