MONTREAL, Canada – Agility Metrics, a North American supplier of Customer Experience Management solutions, announced that it has been selected by Fix Auto to run a comprehensive Customer Experience Management program in more than 200 collision and body shops across Canada. Fix Auto is the largest body shop network in Canada, according to the company.
 
As part of the program, Agility Metrics will provide Fix Auto with tools to continuously measure customer experience performance across its entire network of shops, using a mixture of web and mobile data collection methods. According to Agility, Fix Auto will benefit from its cutting-edge reporting and analytics tools, which are designed to surface actionable, role-based customer insights on a broad array of relevant topics. Agility Metrics says it will empower Fix Auto to repair at-risk customer relationships using its real-time customer recovery platform, while satisfied Fix Auto customers will have a chance to share news about their experiences with friends on social networks by way of Agility Metrics’ Clik2Tell social marketing app.
 
"We're extremely pleased to be partnering with Agility Metrics to roll out this program across Canada," said Manon Duplantie, president of Fix Auto. "We are known industry-wide for delivering great customer experiences, and with Agility Metrics' industry leading solution, we will continue to achieve greater customer satisfaction, higher customer loyalty and superior operational performance."
 
"This partnership is yet more evidence that the most progressive brands in the automotive aftermarket understand the importance of measuring and managing the customer experience," said Richard Pridham, president and CEO of Agility Metrics. "Time and again, research has shown that great customer experiences catalyze repeat business and brand advocacy in the automotive aftermarket. By investing in a program like this, Fix Auto has demonstrated its customer-centricity and has positioned itself to gain a clear edge over its competition."