HOUSTON
Consumers continue to look for value in today’s turbulent economy,
but more often value when purchasing automotive parts is determined by quality
rather than low price, according to aftermarket research from
The NPD Group.
Source: The NPD Group/2012 Aftermarket Consumer Outlook Study
NPD’s 2012
Aftermarket Consumer Outlook Study,
which captures aftermarket consumers’ purchase behaviors and attitudes, finds
consumers are increasingly more interested in purchasing automotive parts that
are of the highest quality and will last the longest time while their interest
in purchasing the least expensive parts has declined.
Forty percent of the consumers surveyed for the
2012 Aftermarket Consumer Outlook Study said they purchase the highest quality
auto parts. This compares to 32 percent who said they did in response to last
year’s Aftermarket Consumer Outlook Study. In addition, quality was the only
attribute among the 10 measured that increased in importance over the last year
with a 45 percent rating quality as “very important” on a five-point scale from
very to not at all important.
“Prior to the recession we were a disposable
society, if something broke we bought a new one rather than fix it,” says David
Portalatin, NPD aftermarket industry analyst. “The current consumer mindset is
to maintain and repair and keep it working for a long time. We want to keep our
cars maintained and on the road for a longer period of time than we did a
decade ago. Value in terms of quality and long-lasting is what’s key to
today’s consumers.”
Percentages of consumers who said they purchased
the highest quality auto maintenance, appearance and accessories, and fuel and
oil additive products also increased compared to the percentages who said they
did last year. The 2012 Aftermarket Consumer Outlook Study also
captures consumers’ attitudes and behaviors about new vehicle purchase, driving
patterns, repair spending expectations, oil change intervals, and do-it-for-me
channel choices.
NPD’s 2012 Aftermarket Consumer Outlook Study was
conducted between Aug. 30 and Sept. 8 among a U.S. representative sample. The
sample included 1,533 adult vehicle owners age 18 and older.