SAN DIEGO, Calif. – Mitchell International has announced a multi-year extension of its alliance with customer satisfaction and vehicle pricing expert J.D. Power and Associates, in the delivery of Mitchell’s total loss valuation solution -- WorkCenter Total Loss.

WorkCenter Total Loss produces valuations that are easily understandable by consumers, and that utilize comparable vehicles from consumer recognizable brands. This eliminates the “black box” feel of other total loss valuation systems and results in higher first call settlement rates for carriers, according to the company. The solution combines Mitchell’s claims processing solutions with J.D. Power’s data analysis and pricing capabilities, resulting in an intuitive and powerful methodology for insurance carriers. WorkCenter Total Loss generates fair, market driven values for total loss vehicles, helping insurers support customer service initiatives and increase policyholder satisfaction while reducing costly, friction-filled claims cycle time.

“We are proud to continue to combine our 63 years of experience serving the auto physical damage industry with J.D. Power and Associates, a company that is widely recognized, trusted and respected for its expertise and impartiality,” said Alex Sun, president and CEO, Mitchell International. ”The total loss experience is too often contentious, resulting in a long, drawn out and costly claims settlement process. By contrast, WorkCenter Total Loss helps carriers reduce settlement time and increase customer satisfaction.”

” J.D. Power and Associates, like Mitchell, is a data-driven and customer-focused organization, which is why we are excited to continue the alliance that has produced an innovative total loss claims solution since 2004. Our combined efforts allow us to help carriers reduce settlement cycle time and increase customer satisfaction by creating an open and transparent claims environment through fair and accurate loss valuations that policyholders can easily understand and trust,” said Finbarr O’Neill, president of J.D. Power and Associates.

WorkCenter Total Loss is a statistically driven, fully automated single solution that can optimize the total loss claims settlement process and fully support the highest customer satisfaction initiatives—available via the web or as a stand-alone, desktop application.