Posted: August 21, 2006, 9 a.m., EST

ST. PAUL, MN -- Identifix, a provider of online and hotline diagnostic and repair information, has signed an agreement with Precision Auto Care to introduce Identifix services to all 330 Precision Tune Auto Care franchises nationwide.

The Identifix Repair Hotline is a pay-per-call hotline annually used by more than 10,000 automotive shops. Calls are routed to 39 Identifix ASE-certified master technicians who each specialize in one carline. The Repair Hotline produces a first-call resolution rate of 72 percent with a 94 percent customer satisfaction rate, according to the company.

Identifix Direct-Hit is the company's award-winning subscription-based online diagnostic product. Direct-Hit provides quick fixes, time-saving diagnostics and real world information that allow a quick and effective diagnosis. Direct-Hit enables technicians to perform repairs profitably and accept repair services on jobs that otherwise might have been turned away. The company also serves as a content supplier to Microsoft's MSN.Auto Web site for used vehicle reliability and reparability data.

Dennis Sweeny, a Precision Tune Auto Care franchisee in Milpitas, CA, began using Identifix services several months ago. Impressed with the results, he encouraged Precision Tune Auto Care to introduce Identifix to all franchisees.

"We first began using the Identifix Repair Hotline. The Identifix techs worked on solving the really difficult diagnostic problems while my guys continued to work on being profitable as they worked on other cars in the shop. Now, we also subscribe to Direct-Hit and my guys love it. We use it every day as part of our diagnostic procedure. The pattern-failure and other problem-solving information on Direct-Hit are extremely valuable. Plain and simple: It helps us fix more cars, faster."

To learn more about Precision Auto Care, go to: http://www.PrecisionTune.com

For more information about Identifix, visit: http://www.identifix.com